About gategroup

Our Values

Our values are the building blocks that unite our global family, guiding our decision-making and serving as a road map for our standards of behavior. They are at the heart of everything we do and help define gategroup’s culture as they guide our thought processes in our daily work. We believe these values are essential for the success of our employees and the business as a whole.

What makes us unique is not only what we do, but how we carry out our everyday responsibilities. Here are the ways we show how we live the values in our interactions with each other. Our employees operate in a highly regulated industry with unique requirements and specifications. Beyond adhering to this regulatory framework, a values-based approach toward our work and business is at the heart of what it takes to deliver the breadth of products and services we offer to our customers.

Each of our four values have associated behaviors which, when practiced every day, ensure that we live the values every day:

We put our heads together to problem solve and deliver excellence as a team. We deliver best-in-class products and services.

• Serve our customers with dedication
• Champion performance improvement
• Innovate and manage change successfully
• Focus on safety, quality and reliability

We have passion for our work and we pay attention to the little details. We care about our co-workers, always taking an opportunity to make someone’s day better.

• Add energy and enthusiasm to every day
• Be self-motivated to make a difference
• Inspire your peers to perform at their best
• Delight in our diversity
• Contribute to the workplace community

We treat each other with respect and we act with integrity. We do what we say we will do, when we say we are going to do it.

• Do the right thing
• Treat others with dignity and respect
• Be honest
• Be willing to speak out
• Support the success of the team and gategroup

We foster an environment of accountability, take responsibility for our actions and learn from our mistakes. We communicate and keep each other informed.

• Be clear about our responsibilities
• Make fact-based decisions
• Be prepared for the unexpected
• Learn from our mistakes
• Celebrate a job well done