gategroup signs long-term contract with Alitalia
ZURICH Glattbrugg, October 29, 2018
gategroup has extended its working relationship with Italian national flag carrier, Alitalia, by signing a long-term agreement to provide catering services to its domestic and international flights from Rome (Fiumicino).
The two companies have already worked together to develop and execute an innovative catering model for all flights departing on other locations than Rome (FCO) in Italy, which was implemented in December 2017.
By working in close partnership with the Gate Gourmet team in Italy, Alitalia is now able to operate from five locations (Rome Fiumicino, Milan Linate, Milan Malpensa, Catania and Palermo), increasing significantly the logistic efficiency. The signed contract will extend the business relationship to Alitalia’s hub at Rome (Fiumicino) from which Alitalia operates 16 long haul flights and 189 short and medium haul flights per day. At Rome Fiumicino, Gate Gourmet Italy will serve Alitalia in a new, dedicated 8,000 sq. meter facility which employs approximately 300 staff.
"Both our companies share a passion for enhancing and improving the customer experience, which is further amplified by the rich culinary heritage of Italy. The desire to develop and improve every aspect of the service officering was key to the successful, swift and seamless set up of the new facility. We are honored to have been able to meet Alitalia’s high culinary standards as part of enhancing the customer experience,” says gategroup Chief Commercial Officer Federico Germani.
“The choice of Gate Gourmet was based on its ability to support Alitalia achieve its strategic targets of increasing customer satisfaction and logistical efficiency. Their culinary excellence, innovative new concepts and retail experience enables us to accelerate the change process,” says Alitalia’s CPO Valerio Dal Monte.
gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. We provide passengers with superior culinary and retail experiences, leveraging our innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, we deliver operational excellence through the most extensive catering network in the aviation industry, serving more than 700 million passengers annually from over 200 operating units in 60 countries/territories across all continents. In 2017, gategroup reached CHF 4.6 billion in revenues generated by approximately 43,000 employees worldwide. For further information, please visit www.gategroup.com
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